Hands-on support to implement your new custom software and applications
Having the proper support during product implementation leads to better outcomes and sets your business up for success. We provide free on-site training for users and your internal tech support team during the initial product release. Sessions are tailored to your specific product and its intended use in day-to-day operations. Technical manuals and supplemental training materials provide quick reference and troubleshooting advice as your team navigates the learning curve of your new system.
A partnership that remains strong after your product launch
Support for the long-haul
After the initial training, you can request ongoing support that focuses on your need. Train new employees on your product, conduct refresher courses, and help users discover new and better ways to use the software in their day-to-day work.
Training Tailored to You
We view software training as instrumental in getting the most out of your new product. All sessions are designed and customized based on how you plan to use the tool across your business. Remote training options provide off-site employees the opportunity to participate without travel.
Focused on the future
Training sessions aren’t just for learning the new system but to help you develop ways to refine the tool as your business needs change. After using the software for a while, we can help you discover additional opportunities to improve workflow and processes.
“ASK LLP is the country’s leading law firm focusing on bankruptcy avoidance actions involving preferences and fraudulent conveyances. The Pardot (Pdox) system they’d been using was rigid and old. The ASK team was unable re-program the system, limiting capabilities and adding frustration. Sartell led the change from Pdox to SOAR, empowering a newer, cleaner, easier, and more capable system. While the structure of SOAR is firm, ASK now benefits from Sartell’s support, and the ability to modify and change as ASK grows. Sartell and ASK continue to revamp the processes for more efficient business and analyses as the business evolves.”
“The Sartell Group has been an instrumental partner helping organizations push through challenges and embrace opportunities that they would not have had the abilities to pursue otherwise. Their breadth of experience and flexibility to provide the right amount of resources for each situation makes them a go-to partner for my clients!”
“Weather Shield has partnered with Sartell since 2014. During this time, Sartell has developed numerous custom applications, including an extremely complex and sophisticated Configure-Price-Quote (CPQ) system for Weather Shield’s custom window and door business. Pam Sartell (owner) and her team made it a priority to understand Weather Shield’s business and its customer needs, which has allowed them to deliver exceptional results time-after-time. I would recommend Sartell for any size project. Their talented team is simply the best in the business.”
“Teradata Public Sector and The Sartell Group (TSG) have been working together for over 20 years. I started working with TSG when I was on the State of Missouri team. TSG was in the middle of a very large custom application development for our CAMS Workpapers and TaxCalc applications. TSG was a strong partner bring the subject matter expertise required to develop these applications that were specific to the State of Missouri Department of Revenue. Since that time there have been many other State engagements we have partnered on, and in all cases TSG has acted as an extension of our Teradata team. TSG has held with high regards by our joint customers and together we have helped State’s recover millions of dollars in Tax Revenue.”
“I have been working with The Sartell Group for going on almost 10 years and you will not find a better group of people to work with. They are always willing to help with any situation you may have and very quick to respond to all requests. Their customer service is appreciated as they will go above and beyond to get whatever you need. It has been a pleasure working with them and I look forward to many more years of working together.”
“Working with The Sartell Group has been an absolute delight and a definite example of under promising and over delivering! Our project manager, Sarah Deering, made such a difference in the application of the software they custom developed for my company. I have been through a lot of software implementations in my career and this one was flawless on the very first day!”
“The best part about working with The Sartell Group is that they really listen to your needs. They take the time to understand your business and then bring you a solution that is wildly simple and exceeds your expectations. It’s like they are an extension of your team.”
Changing the world, one software application at a time
Connect with us to discuss custom software development solutions for your business.