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Recognizing that performance is based on competencies that must be acquired
to accommodate change and innovation, organizations must provide a continuum of training.
The Sartell Group provides a full-range of professional training services
to help organizations develop and deliver programs that generate a
return on their investment:
Needs Assessment and Analysis
Instructional Design and Development
Technical Writing and Documentation
Training Delivery Services
Multilevel Evaluation
Customized Education Programs
Needs Assessment and Analysis
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The Sartell Group assists corporate leaders in carefully identifying their organization's learning and performance needs, and helps develop and execute plans that meet those needs. To get to the root cause of your organization's learning challenges, we:
- Assess the skills and knowledge required to perform, which drive the development of learning programs and documentation;
- Identify learning and information needs of specific employee populations, which drive content development and documentation; and
- Create a plan to tie performance outcomes directly to business goals.
Instructional Design and Development
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Is your current training effort yielding the results you expected? The Sartell
Group designs engaging training programs that meet expectations. We can either
implement the program ourselves or train your trainer. Our training programs
are based on accelerated learning techniques that:
- Develop skills and increase knowledge critical for success;
- Build productive relationships that accelerate achievement of business objectives;
- Communicate critical messages and priorities in compelling ways; and
- Define best practices and standards for designing training to ensure consistency and efficiency.
Our professional, customized training programs feature:
- Curriculum needs assessment and planning;
- Instructional design and development with proven techniques that ensure learning and performance outcomes;
- Flexible delivery options—utilizing our professional trainers or your existing corporate resources;
- Training material development, including reference manuals and job aids, workbooks, web resources, presentations, instructor guides, etc.; and
- Ongoing maintenance and support services for revisions, additions, etc.
Technical Writing and Documentation
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The Sartell Group works with your existing content and subject matter experts to develop the following full range of customized documentation and information products for online or print delivery:
- Technical manuals, user guides, and operating instructions for hardware and software;
- Policies and procedures handbooks that support products, systems, services, and operations;
- Web, Help, and XML development for online documentation;
- Training materials such as reference, participant and instructor guides, job aids, and other documents that reinforce and support training; and
- Documentation of business practices that ensure regulatory compliance.
Our collaborative content-development process includes performance-based information that ensures content is complete, accurate, and meets target readers' needs. Our structured writing methodology ensures high-quality content that is:
- Accurate, complete, and consistent;
- Written at the right level of detail for the audience;
- Highly modular for use online;
- Easy to navigate; and
- Easy to update and maintain.
Training Delivery Services
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The medium affects message acceptance and learning. The Sartell Group offers the following expert training delivery and facilitation services:
- Instructors for live delivery of programs that we develop or that already exist;
- Facilitation expertise that engages and drives teams to reach consensus;
- Simultaneous delivery in multiple locations;
- Train-the-trainer programs that ensure your instructors are fully prepared to deliver your curriculum; and
- Communication and dissemination of learning throughout the enterprise in a way that ensures satisfaction and results.
Multilevel Evaluation
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Business leaders want measurable results from training expenditures. The Sartell Group's programs can be evaluated at each of the four levels of Donald Kirkpatrick's* model for training evaluation.
Level
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Evaluates
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Potential Questions Answered
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Level 1: Reaction
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How participants felt about the program
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How well did the program work?
Were each participant's learning expectations met?
How well did the instructors facilitate learning?
Was there a return on time invested?
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Level 2: Learning
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How participants increased/changed their knowledge and skills
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Did participants acquire new skills?
Was adequate time given to practice what was learned?
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Level 3: Behavior
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How participants changed their behavior on the job
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Are participants using the right skills at the right time?
Are there barriers to the use of new processes and skills learned?
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Level 4: Results
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How the program affects organizational goals
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Are revenues increasing?
Is customer satisfaction increasing?
Is account retention improving?
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* Kirkpatrick, D.L. (1994). Evaluating Training Programs: The Four Levels. San Francisco, CA: Berrett-Koehler.
Customized Education Programs
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The Sartell Group develops customized education programs designed to transfer
knowledge—for a specific product, such as TSG's own
Perficio™.
In addition to user guides and participant manuals, TSG creates training programs that accommodate specific user groups. These programs are designed to be delivered online, live,
and in blended formats by a TSG instructor or your own, after completion of our
train-the-trainer program.
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For more information:
pjsartell@sartellgroup.com
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